History & Mission

Mission Statement

“Our mission is to provide best in class multi-brand restaurant operations that deliver superior customer service.”


Operating Philosophy

Our goal for each guest transaction is to deliver quality products in clean restaurants served by fast and friendly team members.

Business Objective

Our aim is to provide our customers a great place to enjoy the products of the brands that we serve; to deliver outstanding business results to our shareholders; and, to provide our employees with a best in class organization that encourages professional growth and development.

Couto Management Group, LLC was founded in 1999 by Jose “Sal” Couto as a means by which he could better manage his 14 Dunkin’ Donuts stores. Over the years, Couto Management Group has experienced rapid growth in the number of shops it manages and has expanded its employee base to meet the operational demands of a large enterprise. To date, Couto Management has grown from a one-man operation to a fully functional organization successfully supporting 60+ Dunkin’ Donuts stores in the communities surrounding Boston and on Cape Cod.

Our vision is to provide our core expertise in operations, store management, human resources and financial management to business owners of growing brands in the restaurant industry seeking proven tools to help them succeed in an increasingly competitive environment.

We value your feedback and hope that you will contact us with any comments or requests for additional information. We look forward to serving you soon!

Contact Us

phone Phone:(800) 417-9555
email-icon   Email: webContact@coutomanagement.com
home  Address: Couto Management Group, LLC
P.O. Box 80263
Stoneham, MA 02180

All Dunkin’ Donuts Shops are Independently Owned and Operated Under a Franchise Granted by DD Franchising LLC.  Click here to visit the official Dunkin’ Donuts web site for nutrition information, enrollment in DD Perks, customer feedback and more. © 2011. DD IP Holder LLC. The Dunkin’ Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.